HealthAgent Announces First AI Adherence Solution.

FOR IMMEDIATE RELEASE

HealthAgent Announces Its First Agentic Solution:

The Adherence Reminder & Resolution System

Healthcare has spent decades building portals, apps, and dashboards to “help” patients manage their medications. And yet adherence remains one of the most stubborn and expensive problems in healthcare — driving avoidable hospitalizations, poor outcomes, caregiver stress, and declining plan performance on STARS and CAHPS measures.

Today, HealthAgent announces something fundamentally different.

We are launching our first fully agentic solution: The Adherence Reminder & Resolution System — a personalized AI-powered execution layer that does not just remind patients to take their medications, but actively resolves the barriers that prevent adherence in the first place.

This is not another reminder app. It is the beginning of a new interaction model in healthcare.

The Problem: Reminders Without Resolution

Medication non-adherence is rarely about forgetfulness alone.

It is about:

• Confusion over what each medication is for

• Fear of side effects

• Cost uncertainty

• Missed refill deadlines

• Long hold times with pharmacies

• Miscommunication after hospital discharge

• Caregivers trying to manage multiple prescriptions across family members

Traditional systems treat adherence as a notification problem.
We treat it as an execution problem.

The First Agentic Layer in Medication Management

The HealthAgent Adherence Reminder & Resolution System introduces a new model:

1. A Personalized Reminder Management Layer

Each member receives tailored medication reminders based on:

• Active prescriptions

• Refill timing

• Risk profile

• Behavior patterns

• Caregiver involvement

Reminders are dynamic — adjusting based on missed doses, refill status, or reported side effects. This is not a static calendar. It is adaptive, contextual, and intelligent.

2. Built-In Refill Resolution

When a medication is due — or overdue — the agent does not simply notify the member.

It can:

• Surface the exact prescription details (Rx number, pharmacy on file)

• Initiate refill requests

• Flag missing prescriptions post-discharge

• Escalate issues to care teams

• Engage caregivers when necessary

• Track confirmation of “medication in hand” as a true resolution state

The system closes the loop.

Because a reminder without resolution is noise.

Turning Confusion into Clarity

For many patients — especially seniors managing multiple chronic conditions — medications become overwhelming. Names are hard to pronounce. Dosages change. Instructions conflict. Paperwork piles up.

HealthAgent reduces cognitive load by:

• Presenting medications in plain language

• Explaining what each medication does and why it matters

• Clarifying dosage timing

• Monitoring refill gaps before they become adherence failures

• Providing real-time answers: “Did I already take this?” “Is this refill on the way?” “How is Mom doing?”

By consolidating reminders, refills, clarification, and follow-up into one agent experience, we eliminate fragmentation.

No more bouncing between pharmacy apps, plan portals, and paper discharge instructions.

One agent. One conversation. One source of truth.

Built for Members. Designed for Caregivers. Measured for Plans.

HealthAgent’s adherence platform is designed across three dimensions:

For Members

• Reduced stress

• Fewer missed doses

• Fewer gaps in therapy

• Clear next steps

For Caregivers

Nearly 30% of care is delivered by a single caregiver who often makes the majority of medical decisions. Our caregiver module provides 24/7 visibility into medication status, refill progress, and risk flags — reducing uncertainty and emotional burden.

For Health Plans

Adherence directly impacts:

• Medicare STARS ratings (Part D measures)

• Gap-day reduction metrics

• CAHPS experience scores

• Avoidable hospital utilization

By focusing on measurable resolution events — not just reminders sent — HealthAgent aligns directly with plan performance metrics.

From Notification to Execution

Across industries, AI agents are becoming the new interaction layer. They don’t just display information — they act.

Healthcare has lagged behind.

The Adherence Reminder & Resolution System marks HealthAgent’s first step toward a fully agentic healthcare experience — where the system informs, initiates, escalates, and closes the loop on behalf of the member.

This is the end of static portals and passive alerts.
This is the beginning of execution-driven care.

What Comes Next

The Adherence Reminder & Resolution System is the first module in the broader HealthAgent platform — a personalized AI companion that will live with members across their entire healthcare journey.

Today, we start with adherence.
Tomorrow, we extend into post-discharge management, appointment coordination, caregiver engagement, and full-spectrum care orchestration.

Because healthcare doesn’t need another app.

It needs an agent that acts.

About HealthAgent
HealthAgent is building the intelligent execution layer for healthcare — replacing confusion and administrative burden with personalized AI agents that simplify medication management, close care gaps, and improve member experience across the healthcare ecosystem.