HealthAgent Consent & Privacy Policy

Dear Customer - Welcome to HealthAgent. Your privacy, trust, and control over your information are fundamental to our mission. This Consent & Privacy Policy explains what information we collect, how we use it, how we communicate with you, and the choices you have.

By creating an account or using the HealthAgent platform, you acknowledge and consent to the practices described below.

1. Information We Collect

HealthAgent may collect the following types of information when you voluntarily provide it or generate it through use of the platform:

  • Personal information (e.g., name, contact details)

  • Health-related information you choose to share (e.g., medications, symptoms, diagnoses, appointments)

  • User-generated content (messages, uploads, responses, logs, reminders)

  • Device and usage data related to platform performance and engagement

You are not required to provide any information beyond what is necessary to create an account, but providing additional information allows HealthAgent to better support your care and wellness goals.

2. How We Use Your Information

HealthAgent uses user-generated data only for purposes aligned with supporting your health, including but not limited to:

  • Medication adherence support and reminders

  • Care coordination and organization

  • Personalized education and guidance

  • Improving overall health and wellness outcomes

  • Enhancing and improving the HealthAgent platform, features, and user experience

We may analyze aggregated and de-identified data to improve our services. We do not sell your personal or health data.

3. Text Messages & Electronic Communications

By signing up for HealthAgent, you consent to receive text messages and electronic communications related to:

  • Account onboarding and setup

  • Medication reminders and adherence prompts

  • Health-related notifications you request

  • Customer support and service communications

Message frequency may vary. Standard message and data rates may apply depending on your carrier.

You may opt out of non-essential text communications at any time by:

  • Replying STOP to a text message, or

  • Contacting us at privacy@healthagent.co

Critical or account-related messages may still be sent where necessary for service continuity or safety.

4. Your Choices & Control

You are always in control of your participation.

  • You may request access to, correction of, or deletion of your data, subject to legal and operational requirements.

  • You may opt out of certain communications or uses of data without losing access to core services.

  • You may withdraw consent at any time by contacting us.

Any concerns, opt-out requests, or privacy questions can be sent to:

📧 privacy@healthagent.co

5. Data Protection & Security

HealthAgent uses industry-standard administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, or misuse.

While no system can guarantee absolute security, we continuously evaluate and improve our safeguards to protect your data.

6. Information Sharing

HealthAgent does not sell your personal data.

We may share information only:

  • With your explicit consent

  • With trusted service providers who help operate the platform (under strict confidentiality agreements)

  • When required by law or to protect safety

7. Questions & Contact Information

For privacy questions, data requests, or concerns:

📧 privacy@healthagent.co

For product-related questions or feedback, you may also contact the Chief Product Officer:

📧 charlie@healthagent.co

8. Updates to This Policy

We may update this Consent & Privacy Policy from time to time. Any material changes will be communicated through the platform or via email.

Continued use of HealthAgent after updates constitutes acceptance of the revised policy.

Acknowledgment & Consent

By creating an account or using HealthAgent, you acknowledge that you have read, understood, and agree to this Consent & Privacy Policy, including consent to electronic and text communications as described above.